Chris McLay.

Interaction designer and user experience consultant.

Posts Tagged ‘sensis’

Starting a new job tomorrow

Sunday, February 15th, 2009

As many of you know I finished up at Sensis at little over a week ago, but I haven’t had a chance to tell everyone where I am going, so without any further ado…

Tomorrow I start work with Symplicit down in Docklands, Melbourne. Symplicit is a small research and design agency run by Stephen Moule and Jodie Moule. To quote their own web site, “Symplicit is a Customer Intelligence and User Centred Design consultancy, that offer services that help clients understand their customers, and in turn, design effective interfaces.” I’ve enjoyed working with both Jodie and Stephen on a couple of projects in the past, so I’m really looking forward to working with them on lots more.

In many ways the job at Symplicit is very similar to the work I was hired to do at Sensis, just agency side – lot’s more projects and lot’s of different clients. From what I know so far these clients include Telstra, NAB, Bendigo Bank, and a whole bunch more.

For now all contact details remain the same, just a new work email address to add to the mix –

Working with users to understand and evaluate

Monday, November 17th, 2008

Last week I lucky enough to speak at the Enhancing Online User Experiences conference in Melbourne. The whole experience was really enjoyable – maybe a bit stressful when my presentation notes disappeared just as I started to talk…

There was a range of wonderful presentations from a very diverse group of people. The two stand out presentations for me were Rod Farmer’s talking about his experiences in bringing better user experiences to 3 Mobile through better UX management, and Glenn Williams talking about how he brought a user-centred approach to the design of LotteryWest’s intranet.

In my own presentation I tried to expand beyond “straight” usability testing to show the broader value of involving users in the design process of online products and of other products. Overall I think this went down well, but I think I needed to cater for the very broad audience more specifically to really achieve this aim.

I’ve attached a PDF of the presentation below for anyone who is interested.

Working With Users Presentation (5.2MB PDF file)