Working with users to understand and evaluate
November 17th, 2008
Last week I lucky enough to speak at the Enhancing Online User Experiences conference in Melbourne. The whole experience was really enjoyable – maybe a bit stressful when my presentation notes disappeared just as I started to talk…
There was a range of wonderful presentations from a very diverse group of people. The two stand out presentations for me were Rod Farmer’s talking about his experiences in bringing better user experiences to 3 Mobile through better UX management, and Glenn Williams talking about how he brought a user-centred approach to the design of LotteryWest’s intranet.
In my own presentation I tried to expand beyond “straight” usability testing to show the broader value of involving users in the design process of online products and of other products. Overall I think this went down well, but I think I needed to cater for the very broad audience more specifically to really achieve this aim.
I’ve attached a PDF of the presentation below for anyone who is interested.
Working With Users Presentation (5.2MB PDF file)