Chris McLay.

Designer. Pragmatic perfectionist. Really useful to have around…

Folio for

Hi Jonathan, Joie,

I’d normally insist on presenting my full portfolio in person, but that’s a little hard for remote work, so I’ve pulled a couple of items out that I think might be most relevant.

You can download the PDF of this summary, and I’ve added a couple of notes for you below…

Origin Connect (2019) – this was a complex ordering system developed for Origin Energy in a very complex and highly regulated space. In simple terms it’s a 400 question order form on which even experts and routine users make mistakes. Because of this we designed in around a messaging interface which allows regular conversations between Origin agents and the end customer. The same interface was used for external and internal users, with different functionality available depending on the type of user logged into the system. The app included a full UI for user management, some basic reporting, and troubleshooting the connection with the various backend systems.

SEEK Volunteer (2018) – this was a simplification and an upgrade of an existing system. The focus was on improving access for all users, aligning the product with others from SEEK, and adding key features requested by volunteering organisations. As well as the customer facing website shown, there was a lot of work done to clean up and simplify the backend experience, and to better align it with the front end. For example, ensuring that the structure and organisation of tags and categories matched for all users.

Seek Job Sites Product Exploration (2017) – coming out of the Commonwealth Games project a number of product ideas were developed. The idea of company job sites created by Seek was explored with a number of different businesses, and a number of features were designed and ranked on their value to Seek and to businesses through this consultation.

SEEK Gold Coast Commonwealth Games Partnership (2017) – this partnership between SEEK and the 2018 Gold Coast Commonwealth Games was to assist in finding the 60,000 people needed to work and volunteer at the games. A specific jobs portal was developed, as well as a range of products to be included in the main SEEK website and other SEEK services. As well as the design of these products, I played a key role in working with key stakeholders within SEEK and the games organising committee. 

NAB Mobile Banking Security & Navigation Updates (2014) – this was a suite a smaller changes that set up the mobile app and web site to take on more functionality that was coming down the pipeline. Most importantly it made it much easier for customers to discover many existing functions, and we sure an increase in use in many parts of the app that had been mostly ignored by customers.

NAB Mobile Banking International Payments (2013) – NAB had International payments on it’s larger desktop platform, but it was complex and hard to use. Designing a new function for mobile devices allowed us to start over and make the system much easier to understand, and to build in a lot of support for both people sending and people receiving money to give them confidence that the right amount of money would arrive in the right place on time.

ANZ Online Foundation (2012) – this was a very large transformation project to try and bring ANZ’s disperate online services together. Most of my work focused on developing patterns for single sign on, and navigation between services once a customer was signed on.

ANZ Live in Your World (2011) – this project provided a new way for ANZ’s institutional clients to get ready access to the research and articles of produced daily by ANZ’s economics team. ANZ staff could create accounts for clients, and customise them to provide the most relevant information from day one.

Westpac Online Proof of Concept (2010) – this working proof of concept was built by Infosys over three months as part of a pitch to replace Westpac’s banking systems. At the time Westpac had three different transaction websites for different customers – retail, business and institutional. The goal was to bring these three systems into a single website that adopted the functionality offered depending on the products the customer had, and the type of business or organisation. Suburb Profiles (2009) – this project was REA Group’s first attempt at sharing whole lot of their own data, as well as market data, with customers in a useful way. We developed a template page for each suburb, and then developed different types of widgets that could be used or shown depending on the available data, or what customers were interested in. These were continually revised and updated based on customer research and usage data from the site itself.