Chris McLay.

Designer. Pragmatic perfectionist. Really useful to have around…

Folio for Aquent AusPost

Hi Ani,

I’d normally insist on presenting my full portfolio in person, but that’s a little hard with everyone working from home, so I’ve pulled a couple of items out that I think might be most relevant.

You can download the PDF of this summary, and I’ve added a couple of notes for you below…

Origin Connect (2019) – this was a complex ordering system developed for Origin Energy in a very complex and highly regulated space. In simple terms it’s a 400 question order form on which even experts and routine users make mistakes. Because of this we designed in around a messaging interface which allows regular conversations between Origin agents and the end customer. The same interface was used for external and internal users, with different functionality available depending on the type of user logged into the system. The app included a full UI for user management, some basic reporting, and troubleshooting the connection with the various backend systems.

SEEK Volunteer (2017) – this was a simplification and an upgrade of an existing system. The focus was on improving access for all users, aligning the product with others from SEEK, and adding key features requested by volunteering organisations. As well as the customer facing website shown, there was a lot of work done to clean up and simplify the backend experience, and to better align it with the front end. For example, ensuring that the structure and organisation of tags and categories matched for all users.

NAB Mobile Banking Security & Navigation Updates (2014) – this was a suite a smaller changes that set up the mobile app and web site to take on more functionality that was coming down the pipeline. Most importantly it made it much easier for customers to discover many existing functions, and we sure an increase in use in many parts of the app that had been mostly ignored by customers.

1234 SMS (2008) – the project was a call centre app used by agents to respond to queries that they received by SMS, rather than by a voice call. The app was designed to be highly efficient, rather than intuitive, and required a special keyboard used in the call centres to work.

Croissant Express Store Manuals (2006) – Originally conceived as a digital project, this was delivered as a range of folders and posters that could be updated and maintained centrally. Content was organised so that it was easiest to find were it was most needed, so the folders and named after the location they need to be kept in, bakery, kitchen, counter, etc.

Powerlan PRMS (2001) – this app was Powerlan’s project and resource management system. This was an internal app that was used across the company to help keep track of what was going on inside the consulting part of the business. It was in continuous development, with teams picking it up in between paid projects.